AV-BASE provides product information during training sessions, via technical support and through a range of online documents made available through its in-house developed Knowledgebase and Online Help System.
Written in clear, concise language
Quickly accessed from within the software and Web site
Searchable by key words or topics
Available in easy-to-read printable format
Knowledgebase
Written by experienced Technical Writers, the Knowledgebase is a library of documents which cover a broad range of topics in plain, easy-to-understand language.
Support Notes assist with troubleshooting hardware-related and computer set-up problems.
Enhancement Notes outline added functionality to WinAir through product development.
FAQ's feature commonly asked questions and are highly recommended for first-time users.
Modules outline add-on modules available to increase WinAir functionality.
Procedure Notes outline how to do install and use software applications.
Technical Tips provide tidbits of information on how to use WinAir to its fullest potential.
Training Documents outline how online training works, as well as system set-up and database management procedures.
Built-in Help System
The Built-in Help System provides information for performing specific tasks within WinAir.
Defines terms used throughout the program via a Glossary.
Displays topics in a Table of Contents and Index.
Allows users to search by key words or topics.
Provides step-by-step procedures for completing tasks.
Uses plain language to explain complex terms.
Includes graphics and diagrams to explain concepts.
Uses links to cross-reference related information.
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